IT – PC, Mac, and Network Repair
Overview/Introduction
Technology should enable your work and life, not complicate it. I provide comprehensive IT support for individuals, small businesses, and creative professionals who need reliable technical solutions without the complexity of large IT firms. From hardware troubleshooting and network optimization to system migrations and data recovery, I deliver hands-on technical expertise with clear communication and personalized service. With decades of experience managing both enterprise systems and personal computing environments, I understand technology from multiple perspectives and translate that knowledge into practical solutions for your specific needs.
Services Offered
- Computer Setup & Troubleshooting: Complete hardware and software configuration for new systems, plus diagnostic and repair services for existing computers experiencing performance issues, crashes, or errors
- Network Solutions & Optimization: Home and office network design, Wi-Fi optimization, router configuration, security setup, and troubleshooting for connectivity issues across wired and wireless networks
- Operating System Services: Clean OS installations, system upgrades, performance optimization, dual-boot configurations, and troubleshooting for Windows, macOS, and Linux systems
- Data Backup & Recovery: Comprehensive backup strategy implementation, cloud storage integration, local backup solutions, and emergency data recovery services for failed drives or corrupted systems
- Virus & Malware Removal: Complete system cleaning, security software installation and configuration, and preventive measures to protect against future infections
- Hardware Upgrades & Repairs: Memory upgrades, storage replacements (SSD upgrades for performance), component diagnostics, and coordination with repair services when specialized hardware work is needed
- Software Installation & Support: Application setup, software troubleshooting, license management, and training on productivity tools and specialized software
- System Migration Services: Complete data and application transfer when moving to new computers, including user profile recreation, settings preservation, and verification of successful migration
- Personalized Tech Training: One-on-one instruction on device usage, software features, security best practices, and workflow optimization tailored to your specific needs and skill level
- Remote Support: Secure remote troubleshooting and configuration for issues that don’t require physical access, enabling faster resolution and flexible scheduling
Technical Expertise
My IT capabilities are built on extensive real-world experience across diverse computing environments. I’ve worked with enterprise systems, managed technical infrastructure for creative production environments, and maintained personal computing systems across all major platforms. This breadth of experience means I approach problems from multiple angles and draw on proven solutions from various contexts.
Technical proficiency includes Windows (including Active Directory environments), macOS, Linux distributions, networking protocols and hardware, storage technologies (traditional drives, SSDs, RAID configurations), virtualization, backup systems, security implementations, and troubleshooting methodologies. My background managing the technical infrastructure for The Woodshed studio—including networked audio/video systems, streaming servers, and multi-computer production environments—demonstrates capability with complex technical setups where reliability is essential.
I stay current with technology developments while maintaining expertise in legacy systems, ensuring I can support both cutting-edge equipment and older systems that still serve important functions. My approach combines systematic troubleshooting with practical knowledge of common failure patterns, enabling efficient diagnosis and resolution.
Why Choose Professional IT Support
Technical problems are frustrating and time-consuming, pulling attention away from productive work or personal activities. Professional IT support provides expert problem-solving, saving hours of trial-and-error troubleshooting and preventing potentially destructive “fixes” that can worsen situations. Beyond resolving immediate issues, experienced IT support identifies underlying problems, implements preventive measures, and educates users to avoid recurring issues.
Quality IT service means more than just fixing computers—it means understanding how technology fits into your workflow or lifestyle and ensuring solutions actually improve your situation. I explain issues clearly without excessive jargon, provide realistic timelines and expectations, and follow through on commitments. For small businesses, reliable IT support means reduced downtime, protected data, and confidence that technical infrastructure won’t fail during critical periods. For individuals, it means technology that works when needed without requiring constant attention.
Process & Approach
- Initial Assessment When you reach out with a technical issue or project, we’ll discuss symptoms, impacts, and any relevant history. For complex situations, I may ask clarifying questions to narrow possibilities before scheduling service. This conversation establishes clear expectations about approach, timeline, and potential costs.
- Diagnosis Upon arrival or connection (for remote support), I perform systematic diagnosis to identify root causes rather than just addressing symptoms. This includes reviewing system logs, testing components, checking configurations, and verifying network connectivity. I explain findings and recommend solutions before proceeding with repairs.
- Resolution Repairs and configurations are performed methodically with attention to data safety and system integrity. For major changes like OS installations or significant upgrades, I verify backup existence before proceeding. Throughout the process, I maintain communication about progress and any unexpected complications.
- Testing & Verification After completing work, I thoroughly test systems to confirm proper operation. This includes verifying previous problems are resolved, checking that all expected functionality works correctly, and ensuring performance meets reasonable expectations.
- Documentation & Training I provide clear explanations of work performed, any ongoing maintenance needs, and recommendations for preventing future issues. If relevant, I’ll demonstrate new features or procedures so you can confidently use your systems. You receive documentation of important settings, credentials (when appropriate), and support contacts for future needs.
Call-to-Action
Experiencing technical frustrations or planning technology upgrades? Whether you need immediate troubleshooting support or systematic improvements to your computing environment, let’s discuss how professional IT services can resolve issues and optimize your systems for reliable performance. Contact me to schedule service or discuss your technical requirements.