Professional support for all your technical and creative needs in Amarillo, Texas and beyond.
At KennethJackson.Tech, customer service means more than troubleshooting—it’s about building lasting partnerships with creators, businesses, and innovators. Whether you’re managing an ongoing project, need quick technical support, or want to explore new creative possibilities, I’m here to make your experience seamless and productive.
Quick Access
Appointments
Schedule consultations, project kickoffs, technical support sessions, and studio time at The Woodshed. Book time that works for your schedule.
Client Portal
Access your project files, invoices, proposals, and communications in one secure location. Track project progress and review deliverables.
My Account
Manage your account details, view order history, update contact information, and access purchased digital products and services.
Payments
Multiple convenient payment options including direct invoicing through the client portal, PayPal, Venmo, and Cash App for your convenience.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CST
Saturday: By appointment only
Sunday: Closed
Emergency technical support available for established clients with active support agreements.
Response Times
Client Portal Messages: Within 4 business hours
Email Support: Within 24 business hours
Phone Support: By appointment
Emergency Support: Within 2 hours (active agreements only)
How I Work With Clients
Every project begins with understanding your goals. Whether you need custom software development, live event production, ongoing IT support, or creative collaboration, I take time to learn what success looks like for you. From there, I provide clear proposals, transparent pricing, and regular communication throughout our work together.
For development projects, you’ll receive regular updates and opportunities to review progress. For production work, I bring professional equipment and years of experience to capture your vision. For IT and systems work, I provide proactive maintenance and responsive troubleshooting to keep your operations running smoothly.
Policies & Information
Clear policies ensure we’re both protected and understand expectations from the start.
Privacy Policy | Refund & Returns Policy
Still Have Questions?
I’m always happy to discuss your project, answer questions about services, or explore how technology and creativity can solve your challenges.